Cancellation & Returns
At Shoppyzip.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e.
- wrong size,
- wrong color,
- wrong quantity,
- damaged, Or
- Significantly different from the description given by the merchant
You are completely protected. Shoppyzip offers a 11 day return guarantee for all such items. However, for some products, the sale is a final sale, and the merchant does not accept any return.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
Return and Replacement Policy
- Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
- After approval, pickup of the product is arranged through our courier partner.
- After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
- Exact time would depend on the nature of the product and your location.Please be assured that we work very hard to ensure that your interests are protected.
- Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
- If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost
- After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website.
- We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund.
- The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Shoppyzip order number on the package.
You can cancel an order until it has been processed. You have to call us at +91-97-89234521 or mail to us at email@example.com to cancel your order
Any amount you paid will be credited back. See below.
|Mode of Payment||Period|
|Internet Banking||within 5-7 Working days|
|Credit/Debit Card||within 5-9 Working days|
|Cash on Delivery||No repayment as the cash would not yet be recieved by Shoppyzip.com|
Shoppyzip.com reserves the right to cancel any orders that classify as 'Bulk Order' as determined by Shoppyzip.com as per certain criteria. Any Shoppyzip.com Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for same product at the same address
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order